Reploom

Terms of Service

Last updated: June 12, 2026

1. Acceptance

By creating a Reploom account or using the Service, you agree to these Terms. If you are using Reploom on behalf of a business, you represent that you are authorized to bind that business to these Terms.

2. The Service

Reploom provides software that helps local businesses request reviews from their customers via SMS and email, intercept negative feedback privately, and manage reminder communications. Reploom is a tool. You are responsible for the content you send and the consent you obtain from recipients.

3. Your Account

You must provide accurate information, keep your credentials secure, and notify us of any unauthorized access. You are responsible for all activity under your account.

4. Acceptable Use

  • You will only contact customers who have given you prior express consent to receive SMS messages from your business (TCPA).
  • You will not send marketing, promotional, or unsolicited messages through Reploom.
  • You will not impersonate any person or business, or use Reploom for unlawful purposes.
  • You will comply with CTIA messaging principles, carrier rules, and applicable A2P 10DLC registration requirements.

5. Billing

Paid plans are billed monthly in advance through Stripe. Monthly SMS quotas reset at the start of each billing period and do not roll over. You may cancel at any time; access continues through the end of the paid period.

6. Customer Data

You retain ownership of the customer contact data and review content you upload. You grant Reploom a limited license to process that data solely to provide the Service. We process personal data in accordance with our Privacy Policy.

7. Disclaimers

The Service is provided "as is" without warranties of any kind. Reploom does not guarantee review volume, ratings, search ranking, or revenue outcomes. SMS deliverability depends on carriers and is not guaranteed.

8. Limitation of Liability

To the maximum extent permitted by law, Reploom's total liability for any claim arising out of or related to the Service will not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination

We may suspend or terminate your account if you violate these Terms, abuse the messaging infrastructure, or create risk for Reploom or our carriers. You may delete your account at any time from the dashboard.

10. Changes

We may update these Terms from time to time. Material changes will be communicated by email or a notice inside the app. Continued use after the effective date constitutes acceptance.

11. Contact

Questions? Email support@reploom.app.